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In our high-speed digital jungle, signing up for just about anything these days takes less dexterity than tapping a screen. But would-be cancellers? Well, they might as well be participating in an extreme sport, dodging hidden traps and navigating mazes worthy of a wild medieval dungeon.
Enter the Federal Trade Commission, an organization that loves to kick bureaucracy right where it counts, which recently decided to tackle this somewhat absurd conundrum head-on.
The FTC has unveiled its “click-to-cancel” rule—the brainchild intended to finally make it as easy to break up with your streaming service as it was to swipe right and commit. Yes, folks, soon you can cancel gym memberships, e-commerce subscriptions, and your cable service without resembling a contestant on reality survival shows.
“Businesses have created a subscription escape room where only the truly tenacious can find the exit route,” lamented FTC Chair Lina Khan, in a statement that ironically makes you long for simpler times when just hiding under a blanket could keep the bill collectors away. “No one wants to be strapped to a service they don’t want anymore, unless it’s an ex… and even then, they need to leave.”
Americans are currently trapped in a subscription labyrinth, doling out an average of $924 a year for four-and-a-half subscriptions. Yup, the average American has become the proud parent of a fewer-than-ideal number of subscription services, like a kid with too many pet goldfish: They love it, but it’s quite overwhelming, and there’s inevitably an accidental death or two along the way.
The new rule arrives—like your distant cousin who crashes on your couch for a few weeks—180 days after it’s officially recorded in the Federal Register. It aims to address common subscription grievances; from being misled about that “one-time fee” that turns into a “forever fee,” to the nightmare of attempting to cancel amidst a barrage of automated messages, or just silently guilt-tripping you when your free trial morphs into a true love commitment.
“This rule is akin to those bumper stickers that promise happiness will follow if you only give a little effort,” shared Laura Brett of the National Advertising Division of BBB National Programs. “It clearly means you should be able to cancel faster than you can unlock a new streaming show—no live interactions required.”
So, thank your stars if you signed up online—soon you’ll merely have to click your way out of that unwanted subscription trap. For those who chose the old-school method of signing up in person? Congratulations on being able to pick your poison between online or phone cancellation—what an upgrade!
But the fun doesn’t stop there! This new rule would also require companies to give consumers all the juicy details about their subscription before they start charging. You know, so you’re not left wondering if you just legally adopted a pet turtle without realizing it.
“Ah, finally! It’s like getting a prank gift at a party, but now you know it’s actually a dry-cleaning service and not a rabid raccoon,” added Brett seriously. So, now customers can be in the know about what they’re sealing themselves off to before those charges start adding up.
Following the FTC’s earlier proposed rule change last March, a tidal wave of over 16,000 comments washed over the agency. It appears people were desperate to escape the draining cycle of endless hoops just to find that cancellation button.
The complaints ranged from needing a treasure map to locate the cancellation option to getting sent to voicemail heaven whenever they dared to douse their subscription flames. Some even had to physically haul their behind to a renewal center to part ways. It’s almost like saying, “you can’t leave until you finish your drink, buddy!”
The FTC isn’t new to this rough and tumble world of subscription scandals. Remember the Vonage saga? They had to concede and cough up a settlement over their complicated cancellation policies. And who could forget ABA mouse? They dug deep into their pockets for a cool $10 million after leading consumers into the murky area of unduly charging them without their consent.
Yes, everyone’s favorite two-fisted regulatory arm is once again donning its superhero cape in the battle against subscription shenanigans. So hang tight and keep your clicking fingers flexed—freedom from unwanted subscriptions is just a finger tap away!
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